Dear Lou W, Thank you for sharing your recent stay experience with us! We are delighted to read that you enjoyed our hotel’s convenient location and the warm hospitality provided by our team! The unrivalled views from our guestrooms and the personable service delivered by our colleagues are key areas that we pride ourselves on, and we are happy that they lived up to your expectations! With reference to your feedback on the waiting time for our elevators and breakfasts, please rest assured that our team are working hard to improve the efficiency of our facilities and services. Thank you again for your feedback and we look forward to welcoming you back to experience our enhanced facilities in the near future! Yours sincerely, P. Bellizzi Hotel Manager