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Interior - Picture of Crowne Plaza Changi Airport, an IHG hotel, Singapore

Photo: Interior

From Review : Good rate for a nice airport hotel of Crowne Plaza Changi Airport, an IHG hotel
Good rate for a nice airport hotel
CPCHANGI
Pool view
The Pool on Level 3
Room with two big double beds
bed with uncomfortable couch
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Follow Us wrote a review Jul 2018
Singapore, Singapore1,879 contribution214 helpful votes
+12
Room rate is very good for a club access room, the pool access suite is very spacious, a lot of natural sun light and I like it very much. The room can hear the airplane engine rolling very loud. The breakfast is average but the staffs did not delivery my coffee and the food
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Date of stay: July 2018
Response from SINCP, Public Relations Manager at Crowne Plaza Changi Airport, an IHG hotel
Responded Jul 19, 2018
Dear Jim T, Thank you so much for taking time to share your stay experience with us on TripAdvisor. Guest satisfaction is of great importance to us and I am truly very sorry to learn about your disappointing experience at our Club Lounge and service standards by our staff. Please accept our sincere apologies for the discomfort and inconvenience that you have experienced. I would like to assure you that we have spoken to the staff involved and we will be putting in place further training to ensure that our team provide our guests with an enjoyable, seamless stay and dine experience. Nevertheless, I am pleased to read that you saw the improvement in our high tea spread, and found the selection of our evening cocktail much better now. It is heartening that you had an enjoyable and comfortable stay in our spacious pool terrace suite. Thank you once again for your review. I hope this incident would not mar your impression of us and I sincerely hope that you would give us another opportunity to serve you again. I will be happy to personally oversee the arrangements of your next stay to ensure that it is exceptional in every way. Meanwhile, please feel free to reach out to me directly at evelyn.suah@ihg.com if I can be of any assistance. Warm regards, Evelyn Suah Marketing Manager Crowne Plaza® Changi Airport
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