Dear Leanne N, Thank you for sharing your experience. We are pleased to know that you had a great stay with with us. We appreciate the comments about the facilities offered and the services rendered by the team. We will definitely share your comments to our team. However, please accept our sincere apology for the inconvenience caused in the room. We have shared this concern to our team We highly appreciate that you have informed us regarding your concerns which helped us identify the areas for improvement. We look forward to welcoming you back again in the near future. Sincerely, Fairways & Bluewater Newcoast, Boracay