Dear anitar254, Thank you for posting a review of your recent stay with us! We are delighted to hear that you found our hotel receptionists and restaurant staff very friendly and attentive. Rest assured that your praises for Darrel as well will be raised immediately. As for the pool staff, we sincerely apologize for any inconvenience we may have caused you. We appreciate you bringing this to our attention and will work to make sure the problem is properly addressed since it is always our highest priority to ensure that our guests and customers leave the hotel happy and satisfied at all times. Thank you and we hope you will visit us again soon! Sincerely, Francis Nicor