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Pool - Picture of Greenhost Boutique Hotel, Yogyakarta Region

Photo: Pool

From Review : Disappointing although Nice concept of Greenhost Boutique Hotel
Disappointing although Nice concept
Disappointing although Nice concept
Disappointing although Nice concept
Disappointing although Nice concept
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Greenhost Boutique Hotel
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Other Recent Reviews

Green hotels
July 2021
SurfingWild wrote a review Jan 2018
Bandung, Indonesia38,886 contributions915 helpful votes
We had seen the photos and liked the green concept of this hotel and initially though t it be be an interesting place to stay. However, check in was slow because our room was not ready so we spent ages in the lobby area downstairs. The room was very hot when we first entered
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Date of stay: February 2017
Response from Greenhost_GH, Public Relations Manager at Greenhost Boutique Hotel
Responded Jan 28, 2018
Dear Mr SurfingWild, Please accept our sincerest apology. We are deeply sorry for the late apology because we just heard about what happened to you during your stay with us on February last year. We made a commitment to provide the best care for our guests and so to hear about this is truly disturbing for us too. The first apology is about the long waiting time during check. It is possible that during that time there were many guests who checked out, so it took time for our Housekeeping team to prepare your room. Following this accident, we regret that your pillow isn’t comfortable at all, and the air conditioner in your room didn’t work well. This is a harsh note for us, as we really try to provide the best service for all our guests. We are truly sorry. Please know that we have addressed this matter directly to the respective department. This is a bitter learning for all of us at Greenhost and we'll be sure to do our best to prevent this from happening again in the future.
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