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Food - Picture of The Ritz-Carlton Jakarta, Mega Kuningan

Photo: Food

From Review : Almost perfect until one staff member decided to be a bit rude. of The Ritz-Carlton Jakarta, Mega Kuningan
Almost perfect until one staff member decided to be a bit rude.
Relaxing by the gazebo at the pool
リーズナブル
wow, my first time at the Ritz and now a fan!
view from my 19th floor room
Almost perfect until one staff member decided to be a bit rude.
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irinnelaksmana wrote a review Jun 2016
Bandar Lampung, Indonesia108 contributions42 helpful votes
+7
Rooms are big, luxurious, service was excellent... when I arrived in a silverbird taxi that is, sadly when I arrived the second time by a bluebird taxi which is the standard class taxi, treatment was some-what different. Location is not prime, took 2 hours to get from the
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Date of stay: June 2016
Response from RCJMegaKuningan, General Manager at The Ritz-Carlton Jakarta, Mega Kuningan
Responded Jun 26, 2016
Dear Irinne L, I would like to thank you for spending the time to write reviews on TripAdvisor. You are right, our hotel location is surrounded by many offices especially embassies. However, we have a drop-off Shuttle car service available to escort you to closest shopping mall. Our concierge will be happy to assist you to explain on more information of our hotel's surrounding. Thank you for mentioning our In Room Dining food is delicious. Perhaps the next time you visit us, you can try our Vegetable Manchurian, one of our best vegetarian dish. I will share your comment to our Chef and I can assure you they will be excited. I would like to apologize for the shortcomings of our services and products. We strives to provide the finest experience and we clearly fall short on your expectation. I would like to learn more on your review regarding the inconvenienced experience. You may contact me personally on nagesh.chawla@ritzcarlton.com. We look forward to have you stay again at The Ritz-Carlton Jakarta, Mega Kuningan and another opportunity to deliver better experience for you. Warmest Regards, Nagesh Chawla General Manager
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