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Interior - Picture of Grand Mercure Jakarta Harmoni

Photo: Interior

From Review : First stay with Grand Mercure Jakarta Harmoni of Grand Mercure Jakarta Harmoni
First stay with Grand Mercure Jakarta Harmoni
First stay with Grand Mercure Jakarta Harmoni
Complete amenities
Buka kulkas harus deposit 500.000 rupiah
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Other Recent Reviews

Nash C wrote a review Nov 2016
Kuala Lumpur, Malaysia1,040 contribution84 helpful votes
I must say this hotel does not reflect its claims as a 4 star hotel. The check in process was slow and front desk officer have limited knowledge of the Le Club Accor memberships benefits. I have not been upgraded to a higher level room despite being a Le Club Accor Gold member.
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Date of stay: November 2016
Response from H8535GM, General Manager at Grand Mercure Jakarta Harmoni
Responded Nov 17, 2016
Dear Mr/Mrs CalChoong, Thank you for staying with us and taking your time to express your important feedback on Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. I have taken notes of your comments and will request the respective Department Heads to assess and ensure if the standards are imposed and implemented accordingly. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you and we look forward to the opportunity to welcome you as our guest again. Best Regards, Rulvastina Randy General Manager
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