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Interior - Picture of JW Marriott Hotel Jakarta

Photo: Interior

From Review : Excellent stay! of JW Marriott Hotel Jakarta
Excellent stay!
Excellent stay!
Excellent stay!
Excellent stay!
Excellent stay!
Excellent stay!
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Other Recent Reviews

Great
June 2022
Andrew Goh wrote a review Dec 2019
Singapore, Singapore6,414 contributions355 helpful votes
+7
JW Marriott Jakarta lives up to my expectation as part of the Marriott chain in term of service and room condition! Despite crowded breakfast area and service in the breakfast area to be improved. Came many days for breakfast and never get the attention from any of the waiters
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Date of stay: December 2019
Response from JKTJW-GM, General Manager at JW Marriott Hotel Jakarta
Responded Jan 18, 2020
Dear agoh69, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking the time to share your recent experience as well. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to learn that you had an excellent stay, I would also like to apologize that certain elements of your stay were less than satisfactory, specifically the one related to your breakfast experience at Sailendra Restaurant, the Executive Lounge, and the daily room cleaning services. We thank you for bringing this up to our attention. Rest assured that your feedback had been shared with the respective department for investigation and further improvement measures. Once again, thank you for staying with us and we hope that you would allow us another opportunity to welcome and serve you should your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager
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