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Pool - Picture of Mercure Convention Center, Jakarta

Photo: Pool

From Review : Nice Place but Need Some Improvement of Mercure Convention Center
Nice Place but Need Some Improvement
the room
Executive Ocean Room
Services need to be improved
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OpaQ wrote a review May 2016
Las Vegas, Nevada2,502 contributions93 helpful votes
+6
I have stayed here many times and always enjoyed the experiences, but was disappointed on my last stay: 1. Check-in process took too long. The other guests didn't have this problem though. 2. We ordered Salad at the restaurant and waited so long before they came back and told
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Date of stay: April 2016
Response from MCCAncol, Quality & Attitude Manager at Mercure Convention Center
Responded May 30, 2016
Dear Mrs. OpaQ, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the positive feedback about our spacious room & swimming pool facilities, room rates offer, bartendress, and pool staff service & friendliness that were up to your expectation. However, we are truly apologetic to find out some concerns you encountered during your stay with us. We have informed our team regarding the long check-in process, food order delivery, and internet connection problems for their serious rectification and future improvements. Once again thank you for alerting us to this problem. We will keep on striving our effort in giving more suitable performance. We hope that we still have the chance to welcome you and your family back with a better service than before. Kindest Regards, Gloria Vera Kristie Quality & Attitude Manager
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