Dear Miss Vivien T, Max Greet You A Good Day Today Thank you for the time in providing feedback regarding your stay at our property. I am very happy to know that our location and our hospitality could meet your expectation. I am very concerned to hear your comments about our bedsheets stains experience. It is certainly not the level of service we desire to give and for this shortcoming, I sincerely apologize. I'll hope you have a better experience in the future. Look forward to the opportunity to welcome you back again at our hotel.