Dear cran Thank you for your recent stay with us. We are sorry for the deficiency during your stay. We will reinforce our relative training program for staff to enhance the service, paying attention to details. To make our hotel your best choice in terms of both facilities and services, we are planning to renovate the guestrooms from floor to floor, taken into account enhancing the sound proof. Upon receiving your comment, our engineer had checked the ventilation system and sanitary facilities, and fixed the defects. Regarding the Wi-Fi service, we provide free Wi-Fi services in all guests room as well as in public areas. And, our I.T. manager will monitor closely to ensure the signal stability. Thank you for your comments on the shuttle bus service. We will keep monitoring the service and alter the frequency to cater for the demands if necessary. Once again, we thank you for your valuable comments. We look forward to greeting you again in Metropark Hotel Kowloon.