Hello Raoul L, Firstly, thank you for your visit and taking the time to share your views. I’m sorry to see you experienced some frustration with our service. I would love to know more about your evening and would very much welcome a further email or call should you wish to share the details. You can contact me directly on the number below. I will do my best to ensure we rectify whatever it is that went wrong with your table and party that night. Hope to hear from you soon, Fiachra Martin Ozone Manager Fiachra.martin@ritzcarlton.com +852 2263 2200