Dear goodmcgee Thank you for sharing your valuable experience with other travellers. We appreciate your feedback and will keep up the expectation. Your comments will be shared with the team for improvements Should you need further assistance or future room enquiriy, please feel free to contact me directly on tel: (852) 2496 6618, email: rdm@bestwesternhotelhongkong.com and I will be delighted to take care of your future reservations personally. Warmest Regards Kelvin Tse Room Division Manager