Thank you very much for the kind comments you posted on TripAdvisor with regards to your recent stay at EAST, Hong Kong. I am very happy to hear that you were happy with the room you moved to and that you enjoyed the views. Delighted you liked the pool and gym as well as the bikes we have available to explore the area. And glad that you think our printing service works well. Sugar and Feast are regularly commented on by our guests in a positive light and delighted that you also enjoyed your time up in our roof-top bar and in our 1st floor restaurant. Very sorry to hear that your In Room Dining experience was less than satisfactory. Apologies for this isolated incident. I have already discussed this with our team; your comments are more than valuable and we will ensure we keep on top of our In Room Dining offering in order to maintain better quality. Thank you again for taking the time to give such constructive and positive feedback and in the meantime, I very much hope that we will have the pleasure of welcoming you back to EAST, Hong Kong in the not too distant future. Kind regards Jonathan Wallace Hotel Manager EAST, Hong Kong E. jonathanwallace@swirehotels.com