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Beach - Picture of Angama Mara, Maasai Mara National Reserve

Photo: Beach

good scenery, sub-standard safari guide service
good scenery, sub-standard safari guide service
good scenery, sub-standard safari guide service
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SevenSeas wrote a review Aug 2019
10 contributions3 helpful votes
wonderful place. amazing scenery especially from the lobby, mballoon ride, and the "out of africa" picnic location. but what would definitely make me think twice about returning is the safari guide. the one assigned to us had a lack of interest , "hate his job".. his attitude
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Date of stay: July 2019
Response from NickyFitzKenya, Owner at Angama Mara
Responded Aug 16, 2019
Dear Mr Ding As this is your second review, but under a different name this time, the first having been taken down by TripAdvisor. My assistant head guide and I both sincerely apologised to you the first time round. Below you say: the resort is generally ok In your email to me (being your third point of communication) you wrote: Firstly, I applaud the efforts and dedication of your staff especially the kitchen and dining staff. Their enthusiasm is infectious and has made our stay in your resort (with such amazing scenery) a pleasant experience in certain aspects. Joseph is a wonderful resort manager and we are happy with his services. When I asked TripAdvisor if they thought it was fair to allow a reviewer to name and shame a staff member (‘avoid Douglas like the plague’) and in doing so possibly ruin his career, they answered and I quote: ‘If most other reviews are positive, travelers are likely to see a negative as a mere aberration’. And I couldn’t agree more. I have no problem if you deemed our lovely lodge a 2 star experience. That is your opinion which thankfully is not shared by others. But what I do find unfair and offensive is this ongoing personal attack on a good man who guided you on an afternoon and an extended morning game drive. I now consider this matter closed. Kind regards Nicky Fitzgerald
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