Thank you very much for your kind review. PLEASE do let us know what we can do to make things that much better in the rooms and sleep quality department - we aim to get it 100% right - we are aiming for a 5/5 review next time :-) I'm so pleased that the staff looked after you so well and thank you for letting us know about it - they will be more than pleased to hear how you have thanked them and rated them, it means a lot to the staff when they know that their boss gets to read good things about them in a public forum. It gives them and I a huge boost in confidence, and will ensure that we all do our best to keep it up, and do better! - thank you so much.