Food - Picture of Le Meridien Pyramids Hotel & Spa, Giza
Photo: Food
From Review : The best around the Giza Pyramids, but not what you think of Le Meridien Pyramids Hotel & Spa
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+7
Don't be fooled with the name of the Le Meridien, because it doesn't really follow the global standard of Le Meridien 5 stars hotel. The check-in process was a chaos, and the guy on the check-in counter, persistently tried to up-sell to us more expensive room, when we kind of…
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Date of stay: September 2019
Response from RaghdaR48, Manager at Le Meridien Pyramids Hotel & Spa
Responded Sep 13, 2019
Dear BH00973, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Firstly, I would like to apologize for the inconvenience and upset you were caused during your stay. There is certainly no excuse for the poor standards and service you encountered in our restaurants. Please rest assured that your comments were communicated to the concerned department and staff in the Food & Beverage Department has been reminded to maintain the highest standards in serving our guests. I would like to assure you that should you decide to stay with us on your next trip to Cairo, we will spare no efforts to ensure your stay is a memorable one. Yours sincerely,
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