Dear Khairulshah1980, Thank you for sharing your recent experience with us at Courtyard Marriott Seoul Namdaemun and for highlighting the exceptional hospitality you experienced from Alex, a wonderful associate we agree and he will be rewarded through our guest recognition program because of this. We appreciate you recommending our hotel to your friends and family and we look forward to providing them the same great service while they are here and for the endorsement to fellow travelers on Trip Advisor. Thank you for choosing to stay with us again and we look forward to welcoming you back for your next Seoul Adventure. Best Regards, Christopher Johns