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Pool - Picture of Novotel Yangon Max, Yangon (Rangoon)

Photo: Pool

From Review : 2nd trip not as good as first of Novotel Yangon Max
2nd trip not as good as first
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risxlene wrote a review Aug 2015
Singapore, Singapore1,330 contribution80 helpful votes
Having enjoyed Novotel Yangon Max the first time, I brought my colleague along for the next trip in early July hoping that she would enjoy her experience. Reservation was a breeze, they sent email to confirm our arrival time etc. Room standards were great as usual, got a pool
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Date of stay: July 2015
Response from Novotel-Yangon-Max, Director of Marketing at Novotel Yangon Max
Responded Aug 16, 2015
Dear risxlene, It's always a pleasure to hear back from a repeat guest. We highly appreciate that you recommended our hotel and encouraged your colleague to stay with us too. However, we feel greatly sorry that we did not fully meet your expectations this time and felt short in some areas. Please accept our sincere apologies for the welcome letter being wrongly assigned to you and the swimming pool being uncleaned due to some technical issues with the filter. I will also share your comments to our chef and F&B team so that we can improve the breakfast experience and the quality of service. Thank you very much for sharing your valued feedback as we strive to continuously improve the guest experience despite daily challenges. We hope that you will give us another chance to serve you better. Feel free to contact me at H9045-MK@accor.com, should you need further assistance. Warm regards, Nathalie Leung Shing
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