Dear TA Member, Thank you very much for staying with us and for sharing your positive feedback and recommendation on Trip Advisor. I am delighted to read that we have managed to exceed your expectations in all aspects, especially referring to the lost luggage and mobile phone. I greatly appreciate your kind comments on the hotel’s facilities and our team members who contributed to making your experience absolutely amazing with special mention of Hum, Zakaria, Saw, Rashid, Anamul, Bola, Sujeet & Carol. Comments such yours are truly motivating and be rest assured that it will be shared with the entire team. Once again, thank you for your feedback and we look forward for another opportunity to welcome you back to the hotel in the future. Best regards,