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Window View - Picture of Sheraton Grand Doha Resort & Convention Hotel

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From Review : Front desk should put smile on their face. of Sheraton Grand Doha Resort & Convention Hotel
Front desk should put smile on their face.
Perfect and relaxing say
Sheraton Grand Doha Resort & Convention Hotel
Very nice hotel
Majis side of Hotel
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Other Recent Reviews

December 2021
cooksz wrote a review Apr 2017
Doha, Qatar83 contributions3 helpful votes
Stayed in the hotel for 2nights and front desk ladies doesn't wear smile on their faces not so friendly at all. I will not be specific who was it but this should be applied to each and every single staff. Rest of the team was so helpful and hospitable. Forgot the name of one
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Date of stay: March 2017
Response from SheratonDohaManager, General Manager at Sheraton Grand Doha Resort & Convention Hotel
Responded Apr 3, 2017
Dear cantik_me, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve the quality of our service every day and feedback such as yours helps us in achieving this. I am glad that you enjoyed the service of our in-room dining but disappointed at the same time to read about your experience with the front office staff. While an apology will not alter your experience, I want to communicate to you that we have taken note of your feedback and communicated it to the concerned. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back again to Sheraton with a big smile! Warm Regards, Nick Heath Complex General Manager
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