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Interior - Picture of Pullman ZamZam Makkah, Mecca

Photo: Interior

From Review : Not the best but close proximity to masjid and mall of Pullman ZamZam Makkah
Not the best but close proximity to masjid and mall
this is the single beds as a double bed in a presidential suite in a 5 star hotel !!!!!!
Room
Morning view
Location is the only positive
فندق بولمان زمزم كان رائع بالإطلالة علئ الكعبه المشرفه،،الفطور لذيذ والاسواق والمطاعم قريبين وال
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Other Recent Reviews

Not good at all
April 2021
zaayernasib wrote a review Jul 2017
Vancouver, Canada51 contributions15 helpful votes
+1
Coming from Pullman Madinah, this hotel seems like a 3.5 star rather than a 5 star. I have to say the biggest advantage of staying in Pullman is that it is located within the clock tower. So you have loads of shopping and dining options in the mall itself without the need to
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Date of stay: July 2017
Response from Ahmed B, Manager at Pullman ZamZam Makkah
Responded Jul 11, 2017
Dear Mr. Zaayer Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Therefore your feedback is very invaluable to us Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact us while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah Sincerely Hotel Management Team H6036-QM@ACCOR.COM
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