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Window View - Picture of Swissotel Makkah, Mecca

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From Review : Convenient of Swissotel Makkah
Convenient
Otelin yeri
Séjour au Makkah swiss hôtel
Good could be better
Swissotel -Makkah
haram view room
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Guests 
Fatima786 wrote a review Dec 2015
Cape Town142 contributions84 helpful votes
Its convenient because its steps away from the Haram, but the service provided is terrible. We waited a while at check in because they could not find the booking. Then eventually when we got to the room it was facing the back crevice of unfinished buildings. Wifi was definately
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Date of stay: December 2015
Response from Makkah S, Manager at Swissotel Makkah
Responded Jan 6, 2016
Dear Fatima, Thank you for taking your time to review us. we are glad you found the location convenient . Furthermore, We apologize for not exceeding your expectations during your stay. Please send us your reservation details via e-mail to socialmediamakkah@swissotel.com, so we can investigate the issues you faced during your stay and address them appropriately. With best regards Hassan Khaleel, Director of Rooms
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