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Other Recent Reviews
+6
This is one of the worst hotels I have stayed at. I've included pictures to help substantiate my claim. The best thing I can say about this place is that the staff wasn't overly rude. The hotel was very dirty and included mold growing in the shower. The carpet was torn and had…
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Date of stay: September 2016
Response from Riad A, Front Office Manager at VERT Jerusalem
Responded Sep 26, 2016
Dear Kristopher, Thank you for taking the time to share your thoughts, it is only through guest feedback from our guests that we are able to monitor and develop our maintenance and service. Throughout the hotel, every effort is made to ensure the highest levels of guest experience at all times, so we are always sorry to hear when a guest feels if we have fallen short. While it comes a little too late to rectify for you on this occasion, we have been sure to take on board your overall comments for thorough attention by the relevant managers. I would truly appreciate it if you could give us another chance to prove to you that can do much better. Thank you again for highlighting these areas to us. Best Regards Hotel Management
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