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From Review : Very nice hotel but miserable breakfast staff! of Wyndham Grand Istanbul Levent
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I stayed here with my husband who is currently working in Istanbul. Overall the hotel is great. The breakfast is wonderful with lots of choice although I do have to agree with other reviews that the staff at breakfast seem very miserable. Absolutely no interaction with guests…
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Date of stay: September 2019
Response from FUNDA B, Genel Müdür at Wyndham Grand Istanbul Levent
Responded Sep 18, 2019
Dear Ellatomlin, Thank you for choosing to stay at Wyndham Grand Istanbul Levent and for taking the time to share your comments regarding your recent stay at our hotel. We are indeed glad to learn that you have in general enjoyed the time spent with us. First and foremost your kind compliments in regards to the warm services at the front desk and the spa reception are very much appreciated. On the other hand, I am dismayed to learn about the shortfall of courtesy during certain services and I wish we had the opportunity to get involved and better understand the situation thus resolve it to your satisfaction during your stay. You may trust that we will take every action thus extend further training to avoid similar situations in the future. Once again thank you for your stay and I sincerely hope that we will find another opportunity to prove our impeccable service standards and create better memories. I also humbly offer my personal assistance as our team members will stay dedicated towards your comfort and well-being. Kind Regards, Funda BEZÄ°RCÄ°LÄ°OÄžLU General Manager
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