Bathroom - Picture of WOW Istanbul Hotel
Photo: Bathroom
From Review : Just a 3 star hotel of WOW Istanbul Hotel
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Guests
+2
Absolutely not a five star hotel. Tv remote is not working, room is not in a good condition, window moldings are very old makes a lot of wind noise. Floor coverings are parquet (imitation) therefore makes a lot of noise, makes you unable to sleep if somebody walks upstairs or…
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Date of stay: November 2016
Response from WOWIST, Guest Relation Supervisor at WOW Istanbul Hotel
Responded Nov 16, 2016
Dear Valued Guest, Thank you for choosing to stay at WOW Istanbul Hotel and for taking time to share your experience during your recent stay. We are sorry to read that your previous stay has not been satisfactory and you rated our hotel at "two". We very much value your constructive feedback as this allow us to identify points of improvement to further enhance the overall hotel experience for each and every one of our Guests. We are sorry that your room and our breakfast service didn’t meet your expectations. Your comments have been reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. Hope you will give us another opportunity to welcome you back and prove that we can serve you better. Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com. Kind Regards. Elena Liman Guest Relation Supervisor WOW Istanbul Hotel
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