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After the long drive from Hanoi, it was a relief to be able to walk around the lobby pavilion on the mainland before our 5minute ferry shuttle to the hotel island. It would of been even better if we had not been put into a closed room with no air conditioning waiting for check…
Date of stay: October 2017
Response from Nhu Thuy H, Người quản lý at Vinpearl Resort & Spa Ha Long
Responded Oct 24, 2017
Dear JP0479, We really regret to know that you had have an uncomfortable stay with us at Vinpearl Ha Long Bay Resort. Please accept our sincerely apologize for all inconviniences caused to you. Thank you for your helpful feedback as it shown us which points needed to be improved to satisfy our valued guests like you. Your serious and sincere review will be sent to the Management team for immidiate action. We hope having a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our improvement with better and professional services. Thank you and best regards! Hotel Management Team Vinpearl Ha Long Bay Resort
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