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Landscape - Picture of Vinpearl Resort & Spa Ha Long, Halong Bay

Photo: Landscape

From Review : A little bit of Paradise of Vinpearl Resort & Spa Ha Long
A little bit of Paradise
Лучший Отель в бухте Халонг
Lựa chọn nghỉ dưỡng mới mà không phải đi xa cho người dân miền Bắc
Taken by Yessha
Fun, fantastic first impression and arrival
Excellent
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Other Recent Reviews

JP0479 wrote a review Oct 2017
Melbourne, Australia16 contributions55 helpful votes
After the long drive from Hanoi, it was a relief to be able to walk around the lobby pavilion on the mainland before our 5minute ferry shuttle to the hotel island. It would of been even better if we had not been put into a closed room with no air conditioning waiting for check
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Date of stay: October 2017
Response from Nhu Thuy H, Người quản lý at Vinpearl Resort & Spa Ha Long
Responded Oct 24, 2017
Dear JP0479, We really regret to know that you had have an uncomfortable stay with us at Vinpearl Ha Long Bay Resort. Please accept our sincerely apologize for all inconviniences caused to you. Thank you for your helpful feedback as it shown us which points needed to be improved to satisfy our valued guests like you. Your serious and sincere review will be sent to the Management team for immidiate action. We hope having a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our improvement with better and professional services. Thank you and best regards! Hotel Management Team Vinpearl Ha Long Bay Resort
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