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Pool - Picture of Grand Bella Hotel, Pattaya

Photo: Pool

From Review : No sleep at all, a terrible experience of Grand Bella Hotel
No sleep at all, a terrible experience
Not bad but the towers are smelly
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RogerDP71 wrote a review Nov 2016
Ghent, Belgium34 contributions19 helpful votes
2.0 of 5 bubbles
The reason I do not give the lowest rating are for 1) the excellent location and 2) the clean, big rooms. But I will never return to this hotel and would recommend you to stay in any other place in Pattaya. I got a room on the second floor, close to the reception, number 1200
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Date of stay: November 2016
Response from bellavillagr0up, Guest Relations Manager at Grand Bella Hotel
Responded Jan 10, 2017
Dear Mr. Roger, Greetings from Grand Bella Hotel! Thank you for taking the time to write a review regarding our hotel. We appreciate the time you've shared to us with regards to your experience. First of all, I would like to apologize for those unpleasant moments that you had during your stay at our hotel. Our hotel do cater all various type of people that would love to stay and enjoy their memorable moments in the city. Indeed, during that time we are fully booked for 2 consecutive days and we've got reserved rooms from other agencies that we gave room allotment that in return we need to be neutral and fair towards to our valued guests. In so much to that, all guests that will bring joiners into their room should pass the main lobby for registration and security purposes. Concerning with our staff, we will investigate this case to them and will set an evaluation and orientation again for their competency and standard performance. Again, we are very sorry for the unsatisfied service you’ve experience. All of your concern has been raised and discussed by the management. We are looking forward for your next visit in the future. It will be our pleasure to welcome you here.
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