Pool - Picture of Royal Wing Suites & Spa Pattaya
Photo: Pool
From Review : Best Hotel in Pattaya of Royal Wing Suites & Spa Pattaya
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Guests
+19
We had a fabulous time at the Royal Wing. The staff is super pleasant and very helpful. The friendliness is almost over the top. Most of them speak excellent English. Some speak German as well. In fact, you are tipping someone constantly. The hotel is a little older but…
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Date of stay: February 2016
Response from Royal_Cliff_Hotels, General Manager at Royal Wing Suites & Spa Pattaya
Responded Feb 16, 2016
Dear Valued Guest, Thank you for your lovely review outlining the details of your stay at Royal Wing Suites & Spa and thank you for sharing with the TripAdvisor community. I am delighted to read you amazing experience! We are delighted that we could provide luxury & relaxation and exceed your expectations with our excellent cuisine at our restaurants, and your accommodation and that you enjoyed yourselves at our gorgeous swimming pools. Thank you for mentioning members of staff that displayed excellence in their work and made you feel welcome. Please rest assured that I will share your comment with our team as this is always a great source of motivation for us. Providing impeccable services and facilities to our guests is our utmost priority, and for this particular reason, I would like to thank you personally for sharing your feedback with us and for pointing out the trips organized by a third-party company and its employees. We find it invaluable in order to constantly improve the experience of staying here for our guests. Please accept my sincere apology on behalf of the travel agents. I am very sorry to learn that your experience with their customer service, was less than adequate. Please rest assured that I will share your comment with the company manager directly. Once more, thank you for your visit and your praising review, it is very nice to read that you thoroughly enjoyed your stay among us and we would be enchanted to accommodate you again in our Royal Wing Suite & Spa the “BEST HOTEL“ in Pattaya, ensuring you in advance of our utmost commitment to offer you another enjoyable experience with the Royal Cliff Hotels Group. It was a pleasure to have you as our guest! Sincerely Yours, Antonello Passa General Manager
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