Dear BKLCH1, Thank you for taking the time to share your recent experience at the Pattaya Marriott Resort & Spa with us. We were thrilled to read that you liked our convenient location; but as we pride ourselves on delivering a memorable hotel experience, we were disappointed to learn of your negative experiences here. Having, unfortunately fallen short of our goal, please accept our sincere apologies for the inconvenience you were caused. We have shared your feedback with the appropriate hotel teams to ensure that these issues won’t arise again and are corrected moving forward and also to ensure the future satisfaction of all guests. Thank you so much again for your comments. We do hope that we have the opportunity to restore your faith in the Pattaya Marriott, and very much look forward to warmly welcoming you back to our Resort when your travels bring you back this way. Warm regards, Naritkorn Sampaoyont Administrative Assistant to General Manager Pattaya Marriott Resort & Spa