Dear robinnick, We are very grateful for your candid comments regarding your recent stay with Centara Grand Mirage Pattaya. It is regretful some areas did not meet your expectations or ours.Please accept our sincere apology for your experience. Your feedback is very important to us, and we are taking appropriate actions to address those issues you noted. It is our hope you will afford us the occasion to welcome you back in the near future. Warm regards, Centara Grand Mirage Beach Resort Management Team