Dear polytone, Thank you for taking the time to share your experience with us. We are happy to learn that you enjoyed our comfortable accommodation. Please rest assured that we will look into your comments with regards to the standard in event services. We would like to apologize for the inconvenience caused and we will take steps of improvement to provide better service to all our guests and to prevent recurrence. We hope that your recent experience will not deter you from returning to our hotel and you will give us another chance to live up to your expectations. Yours sincerely, Stella Jacobs General Manager