Dear Aaron O, First of all thank you very much for stayed with us and taking time to share us on your recent experience through Trip advisor. I regret to read that our location does not satisfied you and moreover, our tuk tuk was broken on the long holiday which we must to apologized. Thank you very much for sharing your thought and we hope to have another chance to welcome you back again in the nearest future. With best regards, Peerah Hantham (Patrick) Operations Manager email: opm@galleria12bangkok.com