Dear MikeLovesNerds First of all, we would like to say “apologize” for late reply and “thank you” for your kind and sincere review i Residence Hotel Silom, Bangkok. For our hotel management team and staffs, every guest feedback and satisfaction is important for us. Because it helps us to improve, enhance our service and facilities and also to offer the best things to reach every guest expectation. Every comments you mentioned will take into our consideration for nearly future improvement. We would like to welcome you back again and again whenever you come to Bangkok, Thailand. See you soon, my beloved guest. Sincerely, Sandy J. Puttiwarakul General Manager of i Residence Hotel Silom, Bangkok