Dear 117zhih, Thank you for staying with us and taking the time to provide such a lovely feedback, especially in highlighting our great associates "Wit" and the service they provide during your check out process. He will be rewarded through our guest recognition program thanks to you. At the same time, we regret our gym and our check-in process did not meet your expectation which we will consider to seek other solution and improve check-in process to ensure every guest will have good experience while us. We so exciting to welcoming you back on your third visit Bangkok! With warm regards form all of us here.... Less GLOW! Dome Phuakkachee (Mr.) General Manager GLOW Pratunam