Dear Dennis-LDN, Many thanks for your detailed account pertaining you stay with us here at The Peninsula Bangkok. Taking from you account you got to experience most offers and services during you stay with us and we are delighted to learn that they were to your satisfactions. Once more, please accept our apologies for any shortcomings displayed in regards to the city tour with our limousine. Having looked into the matter, we could have clearly communicated better internally and we are sorry for the incident. Rest assured that we have looked already into ways to prevent such occurrences from happening again. We trust that this particular experience has not marred your views of our transportation service and the hotel overall and we look forward to having you back with us soon. Kind regards, Rolf Buehlmann