Window View - Picture of Royal Orchid Sheraton Hotel & Towers, Bangkok
Photo: Window View
From Review : Was looking forward to a great stay but...!! of Royal Orchid Sheraton Hotel & Towers
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Serious Revamp Needed
September 2023
+1
My husband and I heard some good things about this hotel from friends, but unfortunately our experience was a disappointment. Our check-in at the Executive Club Floor was troubling. It was our bad luck to be served by a very-full-of-herself staff member. She behaved as if it…
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Date of stay: June 2016
Response from GMRosh, Hotel Manager at Royal Orchid Sheraton Hotel & Towers
Responded Jul 4, 2016
Dear LizaYew, Thank you for taking the time to share your feedback with us. I’m pleased to know that your enjoyed our room with a view, breakfast buffet and getting around the city by public transportation. Please also accept my most sincere apologies for the disappointment you have expressed and that our services at Club Lounge has not met your expectations. We have also received your guest satisfaction survey through our Starwood system, in which we have responded accordingly. Please rest assured that we do take your feedback very seriously and that we will do our utmost to better meet your expectations next time given a chance. Sincerely yours, Regina Wilson Hotel Manager
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