Window View - Picture of Lebua At State Tower, Bangkok
Photo: Window View
From Review : Overrated of Lebua At State Tower
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Guests
+6
I believe this hotel became famous due to the fact that “the hangover” was filmed here. We arrived at the hotel and our door was spoilt and had to wait over 20 mins for someone to fix it. Then as we were about to take a rest, drilling started and it went on for a couple of…
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Date of stay: March 2019
Response from Piangduan K, General Manager at Lebua At State Tower
Responded Mar 30, 2019
Dear Beatniklisa06 Thank you so your feedback. I was very concerned to read your comments which reflect dissatisfaction about your recent experience in our property. On behalf of the entire staff and Management, I would like to sincerely apologize for this bad experience of the door. As hoteliers, our mission is to provide high quality services to our guests in order to ensure their satisfaction. We are grateful for your comments as such information enables us to continually monitor and improve the service we are offering. We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience. Please contact me directly when planning your next visit. I would be delighted to handle your reservation and will personally ensure you receive the level of service you are accustomed to at lebua. I do hope you had a better experience in other areas of the hotel. Should your travel brings you to Bangkok again, we do hope you will grant us a second chance to look after you. Best regards Piangduan L
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