Dear Heidi L, Thank you so much for taking the time to share this wonderful and detailed review with like-minded travellers on TripAdvisor! We are delighted to read you were able to thoroughly enjoy your stay and all aspects of The Okura Prestige Bangkok, most notably with the service you experienced. Should your travels bring you back to Bangkok, please do let us know. We look forward to your next stay with us! Kind regards, Edward E. Snoeks General Manager