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Window View - Picture of Chatrium Hotel Riverside Bangkok

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From Review : Not good of Chatrium Hotel Riverside Bangkok
Not good
Sehr unfreundlich Butler name heißt Noppanol
Very nice room, spectacular river view and city view, all staff friendly, I will defenetly come
Groot hotel met op de hogere verdiepingen mooi uitzicht
Suite 2 chambres au 29 ème étage, superbe vue et service au top avec un personnel toujours aux p
City view rooms are cheaper than river ones. Here is the city view.
MARKaki007 wrote a review Feb 2017
Barnsley, United Kingdom22 contributions3 helpful votes
2.0 of 5 bubbles
Stopped here on our way out to Phuket .Got early check in but no rooms ready until 3 . Food was ok Nothing special , on arrival from Phuket rooms still late found two dead cockroaches in our room And our friends room had a really bad smell in so they had to change Pool staff
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Date of stay: February 2017
Response from gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok
Responded Feb 19, 2017
Dear MARKaki007, Greetings from Chatrium Hotel Riverside Bangkok. May I begin by offering my genuine apologies that your recent stay with us did not match that of the vast majority of our valued guests. As your review contained a number of observations which did not live up to your expectations as Chatrium Riverside’s General Manager and the person who is ultimately responsible for our guests’ total satisfaction I would like to take this opportunity to respond to the points you raised. As in the majority of hotels unless pre-booked and paid for early check-ins are subject to availability depending on occupancy on that particular day. If you could kindly find the time to contact me directly I will check your booking to ascertain the details and whether you requested an early check-in upon arrival or at a prior time. We have a strict pest control regime involving both our Housekeeping Department and outsourced specialists but unfortunately the reality of operating in a tropical climate is that any entity can never guarantee to eradicate every single pest encountered. This is a problem experienced by every hotel, restaurant and supermarket etc. in Thailand especially given the mild temperatures we are experiencing at the moment. The room you occupied has already been closed and set aside for extra treatment outside our usual pest control schedule. If you could also let me know some further details regarding your experience with my pool bar staff I will hold a meeting with my Director of Food and Beverage to specifically discuss the information you provided. I appreciate your recommendation of the area you mentioned as an alternative to our location but would like to politely clarify for TripAdvisor readers who might not be aware that if they require a riverside hotel this area is a number of kilometres away from the river on the Sukhumvit Road. I have already addressed the construction matter in my previous responses on TripAdvisor therefore please allow me the liberty of not repeating them again. May I end by saying I look forward to your email with some further details regarding your stay via my direct email address patrick.man@chatrium.com. Sincerely, Patrick Manthe General Manager patrick.man@chatrium.com
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