Dear Omo_hk, Thank you for choosing to dine with us on your special day and also for sharing your recent experience on TripAdvisor. We believe in providing our guests with the best service and attention while also not forgetting to deliver a memorable dining experience. We have unfortunately fallen short on that goal. Please accept our sincere apologies for the inconveniences experienced. For future reservations or special requests, please feel free to contact me personally. My e-mail is jd.spira@marriott.com Looking forward to welcome you back again soon. Kind regards, Jean-David Spira Assistant Director of Food and Beverage JW Marriott Hotel Bangkok