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We visited the hotel for business with 6 guests. The place in the state of disrepair, furniture in rooms falling apart. Staff very friendly but service average. E.g. over lunch time there is no staff to serve customers at the bar. The biggest problems is their inability to…
Date of stay: April 2018
Response from Cresta_Hotels_Group, Manager at M'kango Golfview Hotel
Responded Apr 16, 2018
Dear HenrietteK007 Thank you for staying at Cresta Golfview. We are sorry that your stay was not a good one. Feedback from our guests is important to us as it helps us continuously approve. We have taken note that some furniture items in your room needed maintenance attention and this has been corrected. The errors on your bill are sincerely regretted. We are looking into our internal processes to avoid recurrence. Once again our sincere apologies. Kind regards Fungai Makani | GM, Cresta Golfview | Lusaka
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