Dear Guest , Thank you very much for supporting The Walmont and for giving us feedback .. On behalf of all management and employees at The Walmont, we would like to thank you sincerely for your comments ,it is only through the feedback from our valued customers that we are able to take corrective measures in improving our product . These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests, and we are disappointed to learn of your negative experience with us as our team takes comments of this nature very seriously and ensure that we constantly improve our standards. We look forward to welcoming you back in the near future. Kind Regards Bonnie