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Pool - Picture of Hivernage Hotel and Spa, Marrakech

Photo: Pool

From Review : Cold outdoor swimming pool of Hivernage Hotel and Spa
Cold outdoor swimming pool
It was ok
petit dejeuner
Bien placé mais pas très gai...
apero
It was ok

Other Recent Reviews

Saima B wrote a review Nov 2017
London, United Kingdom43 contributions5 helpful votes
+4
3.0 of 5 bubbles
Friendly staff but only door staff and reception spoke and understood good English. House keeping and some restaurant staff had very limited understanding of basic English. Restaurant had an OK menu but no kids menu! Breakfast was also limited in choice. Breakfast staff was
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Date of stay: October 2017
Response from Guest Relation Manager, Autre at Hivernage Hotel and Spa
Responded Jul 2, 2023
Dear Guest, It is to my utmost regret that we missed the chances to convince you of our service quality and that you had to experience a variety of matters and would like to take the opportunity to express my sincerest apologies for all inconveniences caused. I can assure you that constructive feedback is of special importance to us because it helps us to enhance our service quality , and that we have taken all your comments very serious. We can assure you that we will continue to do our utmost and no effort will be spared to keep your trust in us. I would be delighted if you would once again give us the chance to be able to convince you of our quality of service and so I hope to welcome you back again. Hoping to hearing from you, I remain at your entire disposal. Yours most sincerely, Yousra Guest Relation Manager
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