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Landscape - Picture of Hotel Riu Tikida Palmeraie, Marrakech

Photo: Landscape

From Review : Boring !! of Hotel Riu Tikida Palmeraie
Boring !!
Cat Hotel
Decent hotel - get what you pay for!
Good but not great! Honest Review
ClubHotel Riu Tikida Palmeraie
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Other Recent Reviews

marknsue2014 wrote a review Jul 2016
Barnsley, United Kingdom37 contributions39 helpful votes
+8
Repetitive Food,reheated food,middle of nowhere-beggars outside hotel,staff constantly wanting tips,weak drinks,check out 12 hours before flight unless you paid another £30 and still had to wait in reception for almost 5 hours,dirty towels hung back on towel rail instead of
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Date of stay: July 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Tikida Palmeraie
Responded Jul 29, 2016
Dear guest, Thank you very much for choosing the Clubhotel Riu Tikida Palmeraie for your vacations and for sharing your experience with us. We are disappointed to hear about your experience. We were very surprised to read your comments about our staff. Service is one of our key values and our staff is constantly trained in order to offer the highest standards. We would like to say that tipping is completely optional and the quality of our service does not depend on it. In order to fulfil every guests´ expectations regarding food, our main buffet and specialty restaurants offer a great range of food options. We were concerned to note that we failed to live up to your expectations. But we can assure you that we strive to improve our service daily in order to offer all our guests in house and future clients a pleasant stay. We hope you will choose to visit one of our hotels again, and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts. With our best wishes we remain, Clubhotel Riu Tikida Palmeraie Online Reputation Manager
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