Beach - Picture of Hotel Riu Palace Tikida Agadir
Photo: Beach
From Review : Beautiful hotel Awful staff of Hotel Riu Palace Tikida Agadir
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Guests
my friend and I (both girls around mid 20's) traveled to Agadir and stayed here. I had pre-booked the hotel and upon arriving they caused an issue about no payment. I refused to pay again as I had paid already. Our flights had been delayed and had to stand in reception for hour…
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Date of stay: June 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Tikida Agadir
Responded Aug 10, 2016
Dear guest, Thank you for sharing your constructive review. We welcome all constructive criticism, as it helps us to improve in the future. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case these standards have not been appropriately fulfilled at some point. On the other hand we would like to thank you for highlighting the decoration on our entrance hall and the cleanness of our property. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. We are glad that this had a positive impression on you. We look forward to the opportunity to welcome you back at one of our RIU hotels soon. With the best wishes we remain, Riu Palace Tikida Agadir Online Reputation Manager
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