Dear txchic, we appreciate you taking the time to provide us with detailed feedback about your stay. I am sorry to see that some aspects of your stay did not meet your expectations. Next time, please don't hesitate to share your feedback while you're here so that we may do our best to try and accommodate you! On the other hand, I am glad to hear your overall hotel experience was positive and that you enjoyed the service from our Housekeeping and Concierge team! We look forward to having the pleasure of hosting you again soon, Stephanie Elena Marketing Manager