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Notice loose dirt and bugs. This is how I found it - Picture of Red Roof Inn Arcata

Photo: Notice loose dirt and bugs. This is how I found it

Notice loose dirt and bugs. This is how I found it
Notice no blankets and a wrinkled bed
Nasty
Nasty
Nasty
Nasty
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Other Recent Reviews

Stain Heaven
August 2021
Ernie T wrote a review Mar 2021
Redding, California7 contributions3 helpful votes
+1
The sign is hard to see, pot smoker on my way inside ask if I want a puff, got keys, carpets filthy, bed has wrinkled sheets no blankets at all. not like the pics for sure. Urine on the end of the bed sheets, loose dirt on the ledge of the bed, easily visible due to the top
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Date of stay: February 2021
Response from INNsight Reputation Management, Owner at Red Roof Inn Arcata
Responded Mar 9, 2021
Ernie: I am sorry to hear that several things during your stay did not meet your expectations. We work hard to maintain the cleanliness of our property; it’s apparent in your case that we fell short. I wish you had informed our staff when you found the things were not proper. We would have immediately shifted you into another room. We always strive to deliver excellent guest service, but this time we clearly dropped the ball. Please note, this is not the kind of service we aim to offer to our guests. This critical feedback will be used to educate our housekeeping staff regarding good and bad service. Once again, I am sorry for the poor experience. Take care, and stay safe! Sincerely, Red Roof Inn Arcata
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