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Interior - Picture of Royal Sonesta Washington DC

Photo: Interior

From Review : Lacking Kimpton-level service of Royal Sonesta Washington DC
Lacking Kimpton-level service
slow draining sink
Damaged sliding door
Unique - yes, relaxing - no, clean - not really
scratched lamp shade
Unique - yes, relaxing - no, clean - not really
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tripl_j wrote a review Sep 2016
Seattle, Washington51 contributions30 helpful votes
+4
My spouse and I stayed at the Hotel Palomar for a weekend getaway (9/9-9/11). I chose the Palomar over other DC hotels because I stayed there for business a few years ago. I knew the location was good and during my previous stay, the staff were great. Located in Dupont Circle,
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Date of stay: September 2016
Response from Yasser B, Front Office Manager at Royal Sonesta Washington DC
Responded Sep 18, 2016
Yasser Bautista, Front Office Manager: tripl_j, I am saddened to hear we fell short at delivering the Kimpton experience during your stay. As a frequent traveler my self, I can empathize with what is like encountering inconsistent service and feeling as if the product is not in accordance to a brand. I can assure you, i have shared your comments with my entire Front Desk and Bell/ Valet staff to ensure we continue doing what Kimpton is known for, and just like you mentioned above: going the extra mile. Furthermore, I have made aware my Director of Engineering the issues in room 812 as well as the room numbers and wall paper around the floor to ensure a better preventive maintenance is in place. Again, i sincerely apologize for your less than stellar stay. Thank you for your business and I hope you give us another try.
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