Greetings from Playa Costa Verde, Thank you so much for your detailed comments about your stay in our hotel. Guests feedbacks are essential for us. We are sincerely sorry your experience was not completely satisfactory. In Playa Costa Verde we never make difference regarding the way of our clients will be treated. No matter what nationality they have, they will receive all the services in accordance to our standards. Our hotel has rules regarding the concern that you mentioned and must be respected by all. We are working to solve these problems. We want to let you know, our service it is not conditioned to a tip for a service. Our workers know that the client give a tip when they consider the service as good. We want to say thank you for recognizing the professionalism of some members of our staff. We hope you give us the pleasure to return to Playa Costa Verde so that we have the opportunity to restore your confidence in our service. Best regards, Playa Costa Verde Management.